Privacy Policy

Effective Date: July 2025

At Ceramic Arts Ltd. (“Ceramic Arts”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether online via our website or offline.

By using our website or providing us with personal information, you agree to the practices described in this Privacy Policy.

1. Our Commitment to Your Privacy

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We are committed to protecting your personal information and using it responsibly.

2. What Personal Information We Collect

We may collect the following types of information:

Contact Information: name, email address, mailing address, phone number
Account Information: login credentials, order history
Payment Information: billing address and payment details (processed securely through third-party providers)
Business Information: company name, account preferences
Website Usage Data: IP address, browser type, pages visited, time spent, cookies
Communications: any emails, inquiries, or messages you send to us

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your account or purchases
Provide customer support and respond to inquiries
Improve our website and services
Send newsletters, updates, and promotions (if you opt in)
Meet legal and regulatory obligations

4. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the address below.

5. Disclosure of Your Information

We may share your personal information with:

Trusted service providers who help us operate our business (e.g., shipping carriers, payment processors, IT providers)
Legal authorities when required to comply with laws, regulations, or legal requests
Business partners with your consent

We do not sell or rent your personal information to third parties.

6. How We Store and Protect Information

Your information is stored securely on servers located in Canada or the United States. We use industry-standard safeguards, including encryption and secure data storage, to protect against unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates
Withdraw consent for marketing communications
Request deletion of your personal information, where applicable

To exercise these rights, contact us at: info@ceramicarts.com

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, remember preferences, and gather analytics data. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

11. Children’s Privacy

Our services are intended for users 16 years of age or older. We do not knowingly collect personal information from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Ceramic Arts Ltd.
3103 Mainway, Burlington, Ontario, Canada, L7M-1A1

Email: info@ceramicarts.com
Toll-Free: 1-800-265-3233