Defective Bisque Reporting Policy
Purpose
To ensure quick, consistent resolution when bisque items arrive damaged or defective.
Eligibility
- Timeframe: Reports must be submitted within 6 weeks of the invoice date. Claims beyond this window cannot be processed.
- Coverage: Manufacturing defects or items damaged in transit at delivery.
- Condition: Items must be unfired and unpainted. (Fired/altered items are not eligible.)
Resolution
- Approved claims are typically resolved within 24-48 hours and a credit will be applied to your next order.
- We may request additional photos or, in rare cases, a return. Do not discard defective items until instructed.
Exclusions
- Claims submitted after 6 weeks from invoice date
- Items that have been fired, glazed, painted, or altered
We reserve the right to audit claims from time to time.
Please mark on the bill of lading “Damaged Shipment”.
Click here to open the defective claim form