Pick up and Shipping Procedures
Minimum orders are $100.00 net.
Please make sure you advise of any changes to credit card, address, store hours, phone numbers, email address that are pertinent to your order to avoid delays
Transport orders
We consolidate your order so that shipping will be as economical as possible.
Please contact us to see if you qualify for freight free shipping.
Orders will be shipped within 2 weeks of placing your orders or once your order is complete.
48-hour notification is required for shipping
Please contact orders@ceramicarts.com to inquire about your orders.
To Track your orders shipped by Transport:
GLS Transport: 1-888-463-4266 or click here to track on GLS website
Manitoulin Transport: 1-800-265-1485 or click here to track on Manitoulin website
Fed-ex orders
We consolidate your order so shipping will be as economical as possible.
48-hour notification is required for shipping
Orders will be shipped once complete unless otherwise indicated.
Please contact orders@ceramicarts.com to inquire about your orders.
Pick Up orders
We consolidate your orders so pick up is as economical as possible.
48-hour notification is required for pick up orders
Please pick up your orders within a 1 week period once complete.
Please call 1-800-265-3232 once you arrive at Dock #2
No add-ons at time of pick up.
Please contact orders@ceramicarts.com to inquire about your orders.
Defective Claims
Claims for defective or damaged items can be processed by filling out this form. Click here.
The total amount of your claim will be a credit to your account to be applied to future orders.
We reserve the right to audit claims from time to time.
Damaged Shipments
Please email orders@ceramicarts.com with pictures of your damaged skid or shipment within 1 day of receiving your order.
Please mark on the bill of lading “Damaged Shipment”.
If you have any questions, please contact us at info@ceramicarts.com or 1-800-265-3232.