Defective Claims
Claims for defective or damaged items can be processed by filling out this form. Click here.
The total amount of your claim will be a credit to your account to be applied to future orders.
We reserve the right to audit claims from time to time.
Damaged Shipments
Please email orders@ceramicarts.com with pictures of your damaged skid or shipment within 1 day of receiving your order.
Please mark on the bill of lading “Damaged Shipment”.