Defective Claims Form

Defective Bisque Reporting Policy

Purpose

To ensure quick, consistent resolution when bisque items arrive damaged or defective.

Eligibility

• Timeframe: Reports must be submitted within 6 weeks of the invoice date. Claims beyond this window cannot be processed.
• Coverage: Manufacturing defects or items damaged in transit at delivery.
• Condition: Items must be unfired and unpainted. (Fired/altered items are not eligible.)

How to Report (2 Simple Steps)

1. Complete the Defective Bisque Form (see template below).
2. Email the form (and photos) to orders@ceramicarts.com with subject line Defective Claim Form

Resolution

• Approved claims are typically resolved within 24 hours and a credit will be applied to your next order.
• We may request additional photos or, in rare cases, a return. Do not discard defective items until instructed.

Exclusions

• Claims submitted after 6 weeks from invoice date
• Items that have been fired, glazed, painted, or altered

We reserve the right to audit claims from time to time. 

Please mark on the bill of lading “Damaged Shipment”.

Defective Claim Form