Defective Claims Form

Defective Claims 

Claims for defective or damaged items can be processed by filling out this form.  Click here.   

The total amount of your claim will be a credit to your account to be applied to future orders. 

We reserve the right to audit claims from time to time.   

Damaged Shipments 

Please email orders@ceramicarts.com with pictures of your damaged skid or shipment within 1 day of receiving your order. 

Please mark on the bill of lading “Damaged Shipment”.