Shipping and Returns

Shipping Options:
We will make every attempt to select the most cost effective method of shipping your order to you.

Smaller orders are normally shipped via FEDEX .  Orders will be shipped within 48 hours, pending credit card authorization. Delivery approximately 2 days for Ontario up to 6 days across Canada.
 
Large orders are shipped via transport - palletized orders are shipped within 48 hours, pending credit card authorization. Transport carriers are responsible to bring the boxes to the tailgate of their truck only. If special services are required (ie, tailgate, inside delivery, residential delivery, etc), please contact customer service for applicable charges.  We consolidate bisque, colour, molds, kilns, miscellaneous products. Our freight policies are competitive.

Freight Free may be offered in your area, please check with customer service at 1-800-265-3232 ext. 209.

Freight Free programs do not include slip, clay, molds, kilns and equipment.  These items will be billed according to weight and are not included in the total dollar volume for Freight Free shipping.  We will consolidate your total order and then back out the weight of slip, clay, molds, kilns and equipment and bill for those items freight accordingly.

Please allow 48 hours processing time for all orders.
 
Delivery occurs Monday through Friday for FEDEX excluding holidays.

If you have any questions regarding your order, please call 1-800-265-3232 or email info@ceramicarts.com

How may I track the delivery of my order via FEDEX?

To help you track the delivery of your shipment, we will include an FEDEX order tracking number. Please note it may take 24 hours before tracking information appears on the carrier's web site. To check the status of your delivery, please click on the FEDEX link: www.fedex.com

How may I track the delivery of my transport order?

Once your order has left Ceramic Arts you may call the transport company to track your order.  We will email your tracking number once your order has been picked up from our warehouse.

Dicom 1-888-636-8666

Manatoulin Transport 1-800-265-1485

A recipient may incur additional delivery fees if:

• Delivery is refused
• A liftgate is requested
• Address change
• The address is in a rural area that causes special delivery arrangements, and higher delivery cost
• Or any other cause which results in additional handling cost from the freight carrier
• Customer unable to accept shipment, re-delivery fees, or storage fees
• Unexpected Fuel Surcharges from freight carriers.

Freight deliveries are normally curb-side delivery unless the customer arranges for a lift gate, or inside delivery prior to delivery (not covered under free shipping). A customer may be required to unload the freight truck themselves, so they need to be prepared with additional help or arrange for a liftgate. A lift gate delivery or special delivery arrangements are the customer's responsibility to be made directly with the freight carrier, any additional fees will be paid directly to the freight carrier. Ceramic Arts are not associated with any freight carriers, and although we work with reputable companies we cannot control how the companies deliver their products or how much the delivery drivers are willing to aid in the delivery.

Shipping prices:

Shipping prices are determined by your location, the size, weight, number of boxes or palettes. Residential versus Business versus Rural location is also taken into consideration.

Shipping Damages (via Fedex):

Products are packaged to arrive in good condition. Please open your boxes and inspect your shipment within 24 hours of its arrival. If there is any damage, contact Ceramic Arts immediately. We will manage your claim where applicable. It always helps to take a picture of the damaged shipment before opening.

Shipping Damages (Transport):

Boxes are stacked and shrink wrapped on pallets for one-step handling. If you detect any obvious damage upon arrival, such as severely smashed boxes...note that directly on the delivery, bill of lading before signing. Contact the carrier and tell them you want to file a claim, give us a call 1-800-265-3232. The carrier telephone number is on your receipt. It always helps If you take a picture of the damaged shipment before opening. If you think the shipment may be damaged on the inside and are not sure, write "no visible damager" on the bill of lading.

Shortages:

Each order is double-checked for accuracy. Please check your order carefully against your packing list, located in your shipment. Report any discrepancies within 48 hours of receipt.

Special Orders:

Once your special order has been physically ordered by Ceramic Arts, there is absolutely no cancellations. Special orders are always secured by credit card.

Returns:

You must contact us for returns merchandise authorization number (RMA#) prior to returning any goods. There is a 25% restocking fee for any returns. Return shipping charges must be customer prepaid.

Defective Claims:

It is never our intent to provide you with defective items, however, from time to time you may receive broken or defective merchandise.To report a claim, please click on the following link www.ceramicarts.com/defective

Prices, Terms & Conditions are subject to change without notice.